NMS Recruit are seeking an experienced Service Contract Support Administrator for a leading OEM in the marine and power generation sector. This is a 3-4 month temporary role full time office, working 37 hours per week.
As Service Contract Support Administrator you will provide efficient administrative support to the contract management team, ensuring smooth operation of sales processes from order entry to delivery. This role requires strong organisational skills, attention to detail, and hands-on experience with SAP for order management, data entry, and reporting.
Responsibilities
Service Administration & Order Processing
* Process customer request for quotations, quote follow-up, order acknowledgment and accurately compile details/deliverables on completion of works through to invoicing.
* Maintain and update customer records, pricing, and cost information.
* Generate sales reports, forecasts, and KPI data from SAP for management review.
* Track orders and liaise with internal departments to ensure timely fulfilment.
Customer Service & Support
* Respond promptly to customer queries via phone and email.
* Provide order status updates, shipping information, and resolve delivery issues.
* Support the contract management team in preparing quotations, contracts, and tender documents.
Coordination & Communication
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