Overview
Base pay range: This range is provided by Gravel Hill Motor Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Role
The overall purpose of this role is to support the service manager in the smooth running and profitability of the Service Department, ensuring excellent customer experiences and efficient internal operations.
USP’s of the position;
* With adequate investment, you will be helping establish a new dept. and processes from scratch, working closely with the GHMG service manager to shape the future of the business.
* Successful execution of the 3 year business plan will naturally lead to this person being our next Service Manager.
* You’ll have full autonomy to build, lead, manage, and motivate a team of automotive professionals, including technicians, service advisors and parts specialists.
Key Responsibilities
Customer Service
* Maintain high levels of customer satisfaction in line with our brand expectations
* Handle customer concerns and complaints professionally and efficiently.
* Build and maintain strong customer relationships to encourage repeat business
Operational Management
* Have the highest standards with regards to data storage & systems (DMS) usage.
* Oversee daily operations of the service department, including customer, team & workshop management.
* Continuously implement and improve processes to increase efficiency and productivity.
* Ensure compliance with industry regulations and brand standards.
* Drive sales and profitability of the service department
* Meet or exceed personal KPI's and targets
* Identify opportunities for upselling products and services
Quality Control
* Regularly audit work to ensure high standards of repair and customer experience
* Oversee inspections and preparation of service reports.
Skills
* Excellent customer experience and communication abilities
* Comprehensive knowledge of automotive industry standards and practices
* Valid UK driving license
Experience
* A track record of success in a Service/Aftersales department within a main dealership in the UK
* Or currently a high achieving Junior Service Advisor within a high performing service department that is looking for that next step. (a solid number two that wants to be number 1)
* We are looking for a self-starter who is comfortable taking ownership and enjoys sharing knowledge to make the team stronger as a whole.
* Whilst the business is growing, shows flexibility with the tasks and projects that they are asked to take on.
* You’ll enjoy the challenge of working in a lean, fast paced start-up environment where everything that needs building as you go (by you and the service manager)
* You care about the customer, and care about the inner workings of the business
* You’re motivated by improving quality of outcomes and team processes
Our Values
1. Safety
2. Trust & Transparency
3. Technical Excellence
4. Experiential (Digital & In-person)
5. Value for money
Working Hours
40 hours per week, Monday to Friday, with every 3rd Saturday morning.
Note: we are completely flexible to circumstances and will consider PT or Flexible working
Package
* Reviewed every six months aligned with company performance
* Pension
* 25 days holiday + Bank Holidays.
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