Overview
The role in a nutshell: To provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. To complete projects on time, within scope and to budget.
About the Department
The Business Technology Solutions (BTS) department are responsible for delivering end-to-end business technology and change through their four key functions of Governance, Projects & Change, Delivery and Technical Operations. They look after both TFSUK and KINTO UK. The mission of BTS is to Give (giving the business the technology, applications and services it needs), Guide (guiding the business through changes using expertise and experience) and Guard (always protect the business).
What you’ll be doing
* Work closely with other members of the team to ensure the technology, security policies and procedures are in place to safeguard the business.
* Manage day to day operational cyber security tasks to maintain optimum business security.
* Develop, maintain, and support the organisations IT security systems including managing next generation firewalls, IPS, security SIEM tools, Endpoint and security devices or services, responding to security incidents and analysing security breaches.
* Develop, maintain, and support the organisations network including managing all Layer2/3 devices, LAN, WAN, Internet, B2B connections, RAS, NLB, Wi-Fi ensuring they support the business goals and infrastructure.
* Responsible for identifying external and internal threats, including investigating and documenting security incidents, making recommendations for fixes, and implementing those fixes where applicable.
* Working on cyber security projects or those that require security input, including the rollout of new security measures across the business.
* Monitor SIEM tools and data feeds for threats and take appropriate action when required.
* Install and operate firewall and data encryption software to protect sensitive business information.
* Support the technical implementation of ongoing security requirements, including access control and technical audits.
* Ongoing assessment of risk and reporting to line manager allowing them to make informed decisions regarding cyber security.
* Analyse and identify potential threats to fine tune the existing security monitoring platforms.
* Create, maintain, and review security policies and controls across the business, in line with business needs.
* Manage, update, and resolve incidents or service requests, in adherence to all applicable Service Level Agreements
* Research current and developing cyber security products and standards.
* Deploy patches to security devices in a timely manner and ensure any detected vulnerabilities are fixed to ensure high levels of security are maintained.
* Perform daily monitoring of security estate to ensure there is no unplanned downtime, breaches of security or network vulnerabilities.
* Create, maintain, and adhere to operational policies, procedures, and standards to effectively support the operational business.
* Create and maintain system documentation including documentation sufficient for someone else to cover in your absence
* Participate in the development, testing and maintenance of disaster recovery and business continuity plans
* Recommend, develop, and implement system solutions through analysis of business requirements and new developments in technology
* Effectively manage small works requests in line with defined procedures
* Liaise with 3rd party company representatives to ensure that satisfactory support, supply, and maintenance services are provided
* Provide specialised technical assistance in the planning and development of new projects and systems
* Ensure that IT equipment inventory information is entered and maintained
How you could stretch this role
* Demonstrate a flexible approach to working hours and travel, and work closely with other members of IT, to meet with support and project deadlines.
* Participate in IT Strategy reviews as required
* Suggest improvements to the department’s processes and procedures (where appropriate), encouraging a work culture of continuous improvement.
* Involvement in ad hoc projects.
* Support, coach and assist other team members and advise on new preventative measures and fixes.
* Communicate with other teams to resolve escalated issues quickly and efficiently.
* Identify any potential problem areas and devise methods of prevention
* Ensure housekeeping and maintenance routines are executed when required
Key Experience & Skills
* Palo Alto Firewalls and all associated NG services
* Endpoint detection and remediation
* Proven track record in Cyber security and understanding of cyber security analysis, tools and software
* Experience of implementing, supporting and developing L2/3 network infrastructure
* Qualys Vulnerability Management
* Aruba Wifi
* L2/3 switching – Cisco Nexus
* Network Load balancing
* Penetration Testing (3rd Party)
* Data Security
Attributes & Behaviours
* Good time management and organisational skills.
* Strong written and verbal communication, including confidence in presenting.
* Self-motivated and proactive worker.
* Keen attention to detail.
* Able to work effectively with all levels of staff and external partners.
* Professional attitude and motivation by producing quality results
* Methodical and structured approach to work
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