TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Gloucester shop, you’ll work alongside the manager to lead, inspire, coach, and develop a large team to become destination experts in recommending and selling holidays, cruises, UK breaks, and additional products. You will achieve sales and service targets through providing exceptional sales and service. Your goal is to put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers much more than just a starting salary of £14.32 per hour.
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes.
- Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off.
- Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career.
- Investment in your development and career progression.
- Pension scheme and life assurance.
ABOUT THE JOB
- Lead by example and role model company values to inspire your team and deliver excellent customer service.
- Use your personality and experience to guide, coach, and develop your team to reach high performance and standards that drive engagement.
- Assist your manager in developing the team to be proactive and actively investigate and resolve questions or complaints. If things don’t go quite right, you’ll have the confidence to step in and take ownership.
- Work with various systems to enhance your knowledge and improve our customer digital journey.
- Monitor and report on customer feedback, identify trends, and work to improve customer satisfaction and loyalty.
- Assist with recruiting talent, maintaining high engagement, and reducing attrition.
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