Vacancy | Work-Based Tutor – Business Administration, Team Leading & Customer Service (0.6)
Title Work-Based Tutor – Business Administration, Team Leading & Customer Service (0.6) Hours 22 hours per week (FTE 37 hours), 52 weeks per annum Salary Between £35,072 and £40,267 per annum (FTE) / Actual £20,853.62 and £23,942.60 Organisation Chelmsford College Closing Date 10/08/2025 Job Description Download Job Description Document Person Specification Download Person Specification Document Description
Chelmsford College is looking for an experienced and enthusiastic Work-Based Tutor to deliver high-quality training and support for apprenticeships at Level 2 and 3 in Business Administration, Team Leading, and Customer Service. This role involves coaching and mentoring apprentices in the workplace, supporting their progress, preparing them for End Point Assessments, and working closely with employers to align training with business needs.
Key Responsibilities
* Deliver tailored learning and development support for apprentices on Level 2 and Level 3 Business Administration, Team Leading and Customer Service apprenticeship standards.
* Provide regular workplace coaching and mentoring to apprentices, enabling practical application of knowledge and skills.
* Monitor, assess, and record apprentices’ progress, ensuring timely achievement of milestones and qualification requirements.
* Support apprentices in portfolio building and preparation for End Point Assessments (EPAs).
* Work collaboratively with employers and internal teams to align training with business needs and apprenticeship standards.
* Maintain comprehensive and accurate learner records in line with Chelmsford College policies and funding requirements.
* Foster a positive, inclusive learning environment that motivates apprentices and encourages engagement.
* Stay up to date with changes in apprenticeship frameworks, assessment criteria, and best practice in business administration and customer service training.
What We’re Looking For
* Minimum Level 3 qualification in Business Administration, Team Leading, Customer Service, or a related discipline.
* Proven experience supporting or delivering Level 2 & 3 apprenticeships in business administration, team leading and/or customer service.
* Teaching or training qualification (e.g., Level 3 Award in Education and Training, PTLLS, or equivalent).
* Strong knowledge of apprenticeship standards and assessment processes.
* Excellent communication, interpersonal, and motivational skills.
* Ability to work independently and as part of a team with a commitment to learner success.
* Proficient organizational skills and attention to detail.
* Experience in a business administration, team leading or customer
service role.
* Familiarity with Chelmsford College’s learning management systems or similar digital platforms.
* Additional coaching or mentoring qualifications.
Why Chelmsford College?
This is a great opportunity to join a respected and inclusive College, committed to learner success and staff development. If you're passionate about vocational training and supporting career progression, we’d love to hear from you.
The College is committed to equality and diversity and to safeguarding and promoting the welfare of children and young people. We expect all staff to share these commitments.
This post is subject to an enhanced DBS check.
If you have any further questions, please e-mail employment@chelmsford.ac.uk
Applications will be considered upon receipt.
Apply
If you would like to apply for employment within the Chelmsford College Group, please complete the online application form.
Online Application for Employment
PLEASE NOTE You may wish to download the example forms, and explanatory notes, using the link below in order to prepare the information you will be asked to submit. The online application process has to be completed in one go and without undue delay. In particular, you are advised to prepare your Supporting Statement of up to 4000 characters in another application before you start.
Download Application Pack
If you require help making your application please contact the Human Resource Department on 01245 293018 or email employment@chelmsford.ac.uk.
Contact
Please use the below contact details if you would like to contact us directly about employment opportunities.
Human Resource Department
Chelmsford College
Moulsham Street Campus
Chelmsford
CM2 0JQ
Tel: 01245 293018
Tel: 01245 490486 (24 hour answer phone)
Fax: 01245 266908
Please click link to email the Human Resource Department. #J-18808-Ljbffr