Job Title: Contract Support Administrator
Location: Walsall, West Midlands
Compensation: Up to £26,000 Depending on Experience + Benefits
Role Type: Full time / Permanent
Role ID: SF73246
The role
As a Contract Support Administrator, you'll manage all customer contract activities to achieve excellence in customer satisfaction. Day‑to‑day you will greet customers when dropping vehicles to site and handing back vehicles, provide service desk telephone support taking enquiries from customers, book maintenance, service and repairs for vehicles. You will also raise tasks on the in‑house systems, order parts from suppliers and:
* Develop customer relationships through service excellence
* Attend all meetings, both internal and external to meet the demands of the role
* Liaise with all internal stakeholders to fulfil contractual obligations and achieve delivery targets
* Deal effectively with all customer concerns
* Create and submit management information and reports
This role is full time, working 37.5 hours per week and is based on site at Walsall.
Essential experience
* Experience in a similar administration role
* Experience in providing excellent customer service and building rapport
* Ability to develop and maintain good internal and external relationships
Qualifications
We value difference and don't have a fixed idea when it comes to background or education. Provided you can show the required level of experience and/or willingness to learn, we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Non‑Police Personnel Vetting (NPPV) security clearance for this role. Many positions are subject to national security clearance and Trade Control restrictions. Eligibility may be affected by place of birth, nationality, current or former citizenship, and residency. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
What we offer
* Generous holiday allowance
* Matched contribution pension scheme, with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
* Employee shopping savings portal
* Payment of Professional Fees
* Reservists in the armed forces receive 10 days special paid leave
* Holiday Trading to buy additional leave or sell up to one working week of annual leave (February to March annually)
* Be Kind Day – one paid leave day per year for volunteering work
We are a disability confident committed employer
If you have a disability or need reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header “Reasonable adjustments requirement”. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 23/04/2026
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