Overview
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
This role involves operating mechanical equipment as relevant to the job and requires individuals to be 18 or older to comply with health and safety legislation.
Work Pattern
Sunday 1400-1800
Wednesday 1600-2000
Friday 1800-2200
Responsibilities
* Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is fully stocked.
* Use in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
* Work with colleagues across the store to support a smooth operation and an inclusive environment.
* Be flexible and capable of performing a range of operational tasks to meet store needs.
Purpose
To deliver a great shopping experience for our customers, acting as the voice of our customers and helping us continually improve.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy, and ensure shelves are stocked.
* Monitor and respond to daily sales targets, priorities, promotions, and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service.
* Build expert product knowledge to sell and recommend products and services.
* Receive training to utilise digital tools and communication channels to deliver for the customer.
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Receptive to feedback and proactive in applying it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Ability to build positive relationships and listen effectively
* Good level of digital capability
Employment Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Retail
Inclusion and Accessibility
Marks & Spencer is committed to Inclusion, Diversity and Equal Opportunities. We welcome flexible working and will consider reasonable adjustments to the recruitment process on request to ensure a fair and transparent assessment.
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