Front Office - Team Member
Cambridge Bar Hill Hotel, Signature Collection By Best Western
The Opportunity
We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Responsibilities:
* Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries.
* Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction.
* Answer phone calls and emails, take reservations, and manage guest information.
* Assist with administrative tasks such as billing, record-keeping, and report generation.
* Work closely with other hotel departments to ensure a smooth operation and guest experience.
Benefits:
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
* Refer a friend scheme from £500 to £1000 per referral.
* Hospital Plan.
* Online Health Portal.
* Eye Care.
* Employee Discount Schemes – 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Pension Scheme.
* Free meals on duty.
* Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Ideal Candidate:
* Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
* Strong communication and interpersonal skills, with a friendly and welcoming personality.
* Ability to multitask and work in a fast-paced environment.
* Familiarity with computer systems and software, including reservation and property management systems.
* Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
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