CCM Change Technology Product Owner
Bristol, Doncaster, Leeds or London - Hybrid (2 days a week in the office)
Full Time, Permanent Position
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you’ll be doing
In this role, you’ll take ownership of developing and delivering small change and product features that support wider initiative deliveries across our Channels Platforms. You’ll typically lead a Channels Squad - either operating as a shared service across Value Streams (such as SmartComms or Billing Centre) or focusing on developing and delivering feature capability within a specific Value Stream (for example, Digital or Contact Centre UI change & development). Working closely with Business Owners, Engineering and Architecture leads, you’ll be responsible for turning business outcomes into real solutions and ensuring change is delivered effectively, safely and in line with governance standards.
Reporting directly to the Lead Technology Product Owner, you'll:
1. Plan and manage Squad sprint cycles to deliver multiple initiatives and small change activities simultaneously
2. Own and prioritise the Squad delivery backlog in line with agreed business and technology priorities
3. Translate business outcomes into delivery requirements and solution designs, avoiding over-engineering while championing incremental, iterative delivery
4. Define requirements using agile frameworks such as User Story Mapping, Epics, Features, user story writing and prototyping, while managing JIRA and associated toolsets
5. Ensure change is successfully delivered through clear User Story definition, effective test coverage and robust deployment planning
6. Lead and oversee end-to-end Squad delivery cycles, ensuring features are delivered to meet agreed business outcomes
7. Take ownership of minor platform releases, ensuring they meet governance and quality standards, while supporting the planning and delivery of major releases
8. Act as the primary point of escalation for the Squad/Platform team, managing key admin activities including time sheeting, cost allocation and release/out-of-hours support
9. Proactively manage risks and issues, putting in place effective mitigations and escalating in line with programme governance
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What you’ll need
10. SME understanding of the relevant Channels Platforms ecosystem, with the ability to translate both technical engineering concepts and Business Owner target outcomes into a common language
11. Practical experience applying Agile delivery frameworks (e.g. Scrum, Kanban, large-scale programme delivery) and using associated tools (e.g. JIRA, Confluence, Planview, MSP)
12. Experience in planning and managing squad delivery backlogs and sprint cycles to deliver business outcomes efficiently
13. Ability to lead minor and support major platform releases, ensuring adherence to governance, quality standards and deployment plans
14. Strong stakeholder management skills, capable of balancing competing priorities and driving clarity across business and technical teams
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
15. 9% employer contributed pension
16. Annual company bonus of up to 10%
17. 50% off home, motor and pet insurance, plus Green Flag breakdown cover
18. Additional optional Health and Dental insurance
19. EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
20. Generous holidays
21. Buy as you earn share scheme
22. Employee discounts and cashback
23. Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
Closing Date: Monday 22 September
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