I am currently working with a national MSP who are seeking a Tier 3 SOC Engineer to work within their SOC team, supporting their customers networks using the companies toolsets and processes. You will be providing technical support for a variety of products and services with the main focus of Managed Networks and Security, Unified Communication and fixed connectivity supplied to our customers. Key Responsibilities - Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation. - Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions - Resolution of full range of technical support issues. - Provide proactive monitoring and management of services to all customers. - Ensure that all company processes, procedures, and standards are adhered to at all times. - Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required. - Work with the ISOC Tier 2 Team Leader to provide mentoring to ISOC Tier 2 Core engineers Ideal background - A minimum of five years providing network/security solutions in a technical support role to a high technical level - Experience with the advanced functionality of networking equipment, i.e. Routers, Switches, Firewalls, wide area communications, cloud compute and security, SDN's - Experience of the following vendor products; Check Point, Juniper, Cisco, Palo Alto, Aruba - Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN) - Advanced Experience in configuring and troubleshooting networking protocols. - Expert understanding of practical application of VLANs, switching, and routing. - Willingness to learn new technologies using self-learning and dedicated training techniques. - Working under pressure, multitasking between simultaneous projects and responding to deadlines. - Operational experience of Wireless technologies is required - Operational experience of shared compute and virtualisation technologies is desirable. Qualifications - Cisco CCIE - Aruba CCCP - Expert level Radius experience, including Cisco ISE, Aruba ClearPass Key requirements - Willing to work in a varying shift pattern including week-ends, bank holidays and out of hours - All employees are subject to Enhanced DBS check during probation period. - The role will require NPPV3 and/or SC clearance in order to support key customers. Please apply for consideration