Responsible to: Building Services Manager
Department Head: Head of Technical & Building
Purpose of the Post:
To provide a broad range of support services within Technical and Building operations, contributing to the effective delivery of maintenance works and building services and providing general support across all operations functions including but not limited to stage door, hospitality and visitor services. Fulfil duties as part of an on‑call rota to provide out‑of‑hours support where needed.
Building Maintenance
* General building maintenance duties, including minor decorative, building and carpentry work; general repair and maintenance of small/domestic appliances.
* Supporting the delivery of a program of regular inspection, testing and maintenance of buildings, plant and equipment at the Theatre Royal in line with the Trusts policies, safe systems of working and compliance legislation; liaison with and supervision of nominated service contractors whilst on site.
* Monitoring the maintenance request portal to ensure expedient resolution to reported issues.
* Supporting all building operations including but not limited to; assisting with general portering, building access requests, receiving of deliveries and event and hire space preparation.
* To be a designated key holder for NTRT working as part of the out of hours on‑call team in line with the NTRT Stand‑by and On‑Call Policy.
* Provide support to the Head of Technical and Building regarding any building development works and projects.
Health and Safety
* Support all operations teams to ensure the safe operation of the building across all activity; be a member of the ERT (emergency response team) undertaking safety marshal duties.
* Undertake first aid duties (training will be provided).
* Contribute to a positive and dynamic Health and Safety culture throughout all activities and duties.
General
* To be a designated key holder for NTRT.
* Undertaking such other relevant duties as may be requested from time to time by the Head of Technical and Building.
Duties as a member of the Theatre Royal team
* Ensuring that the working environment and practices conform to the Trust’s Health and Safety and GDPR Policies, appropriate Child Protection legislation and Health and Safety Legislation.
* To take all reasonable care and responsibility for the Health and Safety of themselves and other persons who may be affected by their acts or omissions and to co‑operate with the Trust in achieving and maintaining Health and Safety requirements.
* Be fully committed to the Trust’s Equality Policy; The Theatre Royal values and promotes equality, supports and encourages diversity and has a zero tolerance policy on discrimination of any kind.
* To adopt an environmentally aware attitude and adhere to any of the Trust’s Green Initiatives, taking personal responsibility that all duties are undertaken to ensure environmental, sustainability and climate change best practice is observed.
* To understand the Trust’s staff handbook and respect the ethos by which we work as an equal opportunities and inclusive employer, always striving to be the best in our industry as a welcoming theatre.
* To have an understanding of our Creative Programme, which comprises work on stage and our Creative Engagement programme, collaborating with colleagues to ensure the highest quality support and customer service is delivered across the programme as a whole.
Hours
* Full‑Time – 39 hours per week. This role involves evening and weekend work and being on an on‑call rota.
We are currently offering a salary of £29,974 for this role. There are also additional on‑call and call‑out payments.
Employee Benefits
* Critical Illness and Death in Service Cover
* Employee Assistance Programme available to all staff and their household members
* Discounted Travel Scheme – discounted Metro and bus travel.
* Discounted Tickets – Access to staff discounted tickets for performances, subject to availability.
* NE1 Discount card – Access to city centre discounts and activities.
* NGCV Discounts – Theatre Royal staff have access to discounts across 10 Newcastle Gateshead Cultural Venues.
Accessibility information
Information about access can be found here. Please contact us to discuss any specific needs or requirements.
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