Who are we Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. Role Responsibilities You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning. To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner. Ensure all revenue is correctly charged and monies & keys are all securely kept at all times. Carry out timely and efficient morning call service as required. Order newspapers and deliver where necessary. Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary. Service of drinks and light refreshments during the night according to guest requests. To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards. To be able to check in/check out guests using the PMS system. To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction. Preparation of conference/board rooms as per function sheets and company brand standards. Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site. Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately. To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable) Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager. Key Requirements To have worked in a hotel or accommodation services business. To be able to work in a fast-paced environment and to enjoy it To be able to work independently, being self-motivated to complete the tasks. Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends. Benefits Competitive salary Excellent on-going support, training and development 28 days holiday including Bank Holidays per annum Stakeholder Pension entitlement Discounted hotel room rates for you, your friends and family On-going incentives and rewards Meals on duty