Job Title: First Line Technical Support Engineer Location: Newcastle upon Tyne (Onsite) Salary: Up to £27,000 per annum About the Role We are working with a well-established organisation that is seeking a First Line Technical Support Engineer to join their IT team. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to play a key role in supporting business operations. In this role, youll act as the first point of contact for IT support queries, ensuring incidents are logged, prioritised, and resolved in line with SLAs. Youll also be involved in onboarding new starters, assisting with daily IT administration, and working alongside external providers when required. Key Responsibilities Act as first-line support for IT incidents and service requests via helpdesk, phone, or face-to-face Log, categorise, and prioritise support requests, escalating when necessary Maintain accurate records of issues and resolutions Support user onboarding and leaver processes Carry out daily and weekly IT administration tasks Ensure compliance with information security policies Provide excellent customer service and build strong working relationships across the business What Success Looks Like Responding promptly to support requests and meeting agreed deadlines Delivering effective IT support services onsite and remotely Developing knowledge of internal systems and infrastructure Maintaining high levels of user satisfaction and operational efficiency What Were Looking For Previous experience in a first-line IT support role (desirable) Strong problem-solving skills with a customer-focused approach Ability to manage multiple priorities in a busy environment Excellent communication skills with confidence in dealing with users at all levels Knowledge of case management or IT systems (beneficial, but not essential) Whats on Offer Salary up to £27,000 per annum The chance to join a supportive IT team within a growing organisation Opportunities to develop technical skills and progress within IT support If you're interested, please apply today for more information!