Credit Controller Gloucester £32,000 Permanent Our client is seeking a proactive and detail-oriented Credit Controller to join their dynamic and fast-paced Accounts team. In this role, your primary focus will be on reducing financial risk and supporting profitability by ensuring that all credit extended to customers is collected in full and on time. You'll play a key part in streamlining and improving the debt recovery process-making it more efficient, timely, and mutually beneficial for both the company and its customers. Key Responsibilities - Credit Controller Overseeing the debt management of a dedicated portfolio of customer accounts Maintaining accurate and up-to-date customer account information Building and nurturing strong B2B relationships with clients Providing copy invoices and documentation upon request Releasing accounts from credit hold status following receipt of payment Engaging with customers via phone and email to address queries and ensure timely resolution Collaborating with area sales representatives and internal departments to resolve account discrepancies Handling customer complaints by gathering relevant information and offering effective solutions Opening and closing customer accounts in line with company procedures Processing daily allocations of payments and refunds Releasing pro-forma orders once account payments have been confirmed Updating ledgers with account hold reasons ...