Overview
Fulfilment Lead. Help build a world-class global brand. Are you a high-performing fulfilment pro who thrives under pressure and takes pride in getting things done, no matter what? We’re looking for an Operations & Fulfilment Lead to take full ownership of dispatching our premium products at one of the fastest-growing sports memorabilia brands in the world. This is a hands-on role for someone who holds themselves to the highest standards and doesn’t clock out until the job is done. You will initially own the entire logistics and fulfilment operation yourself; as the business grows, this position will evolve into a team to which you would be expected to lead.
You’ll be responsible for making sure our world-class products are picked, packed, and delivered fast, accurately, and on time. Expect early mornings, late finishes, and weekend work when needed; we move quickly, and so should you. If you’re organised, driven, and ready to lead from the front, we want to hear from you.
Responsibilities
* Prepare, process & dispatch all customer orders accurately & on time to meet delivery deadlines
* Uphold quality standards, focusing on security, presentation & the condition of every item dispatched
* Liaise with customer service, framing & sales teams to quickly resolve any order or delivery issues
* Push beyond regular hours when needed to ensure urgent orders & high volumes are handled without delays
* Support other departments such as framing, goods-in as needed dependent on business demands
About The Company
We are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, we’ve built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction. We are a fast-growing business with bold plans for the future and we’re just getting started.
Our Vision
We are on a mission to become a worldwide leader in the sports memorabilia industry by delivering:
* Consistently high turnover and profit growth
* Five-star customer service and world-class staff
* The most exclusive range of signed items available anywhere
* A truly global brand presence
Benefits
* A competitive salary
* Performance bonuses and growth incentives
* The chance to grow your career with a market leader
* A front-row seat as we scale into a worldwide brand
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