What you’ll be doing
as a Design Estimator
Working closely with internal teams and external stakeholders, you'll manage enquiries, resolve issues, and ensure compliance with company processes and regulatory standards. With strong communication, organisation, and problem-solving skills, you'll play a key role in driving service excellence and continuous improvement across the team.
1. Produce accurate designs and quotations for new water connections as required, ensuring timely and efficient delivery.
2. Respond to customer enquiries and collaborate with internal teams to deliver new connections while safeguarding Thames Water assets.
3. Build strong relationships with both internal and external stakeholders to ensure an outstanding customer experience.
4. Deliver high-quality, compliant work that aligns with company processes, regulatory standards, and performance targets.
5. Identify and drive improvements in processes to enhance the overall customer journey.
6. Ensure full compliance with CDM regulations and all relevant Health & Safety legislation.
Base Location: Hybrid – Based in Reading.
Office days are Monday and Tuesday.
Hours: 36 hours per week, Monday to Friday
What you should bring to the role
7. Outstanding customer service and communication skills, with the flexibility to adapt to changing customer and business needs and confidently handle both written and verbal complaints.
8. Strong relationship builder, able to collaborate effectively across teams to deliver exceptional service and resolve issues efficiently.
9. Highly organised with great attention to detail, ensuring all work is accurate, compliant, and aligned with company policies and procedures.
10. Quick to learn and adaptable, with the ability to build knowledge of internal systems, processes, and operational requirements.
11. Problem-solver and team player, comfortable working under pressure and meeting demanding deadlines and performance targets.
12. Educated to diploma/degree level (or equivalent) in engineering or a STEM discipline, with desirable knowledge of water networks, CDM, and HSE in construction.
What’s in it for you?
13. We’re offering a salary starting from£30,000 per annum
14. 24 days of holiday per year, increasing to 28 with the length of service (plus bank holidays)
15. Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance