Job Description: RESPONSIBILITIES Manage hybrid software, hardware, and web-based/SaaS products from concept through final deployment and sustainment Administer and support Windows and/or Linux-based systems and integrations, ensuring consistent uptime and secure configuration Support virtualization environments (e.g., VMware, Hyper-V) and hybrid cloud deployments (e.g., Azure) Configure and troubleshoot Active Directory, DNS, DHCP, and GPOs Perform routine maintenance: patching, backups, log reviews, and system health checks Support configuration management and change control processes to ensure integrity of system baselines Design and implement system improvements and automation Monitor and respond to incidents, alerts, and user support requests Coordinate with cybersecurity, software, and helpdesk teams to ensure operational continuity Act as point of escalation for IT support and major incidents, working with vendors to resolve complex technical issues Provide subject matter expertise across multidisciplinary teams to ensure interoperability and system performance Document network/system configurations and standard operating procedures MINIMUM REQUIREMENTS Proficiency in systems engineering, automation, and network infrastructure Strong understanding of system integration involving web, software, and hardware platforms Advanced system administration (Windows Server, Linux, Active Directory) Experience with cloud infrastructure (AWS, Azure, GCP) Proficiency in automation and scripting (Python, Ansible, PowerShell, Bash) Experience with security best practices (firewalls, IAM, patch management) Demonstrated knowledge and ability to administer enterprise systems such as Microsoft M365, Active Directory/Group Policy, and Okta Advanced understanding of various infrastructure and network technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Server operating systems Understanding of Disaster recovery and business continuity planning procedures QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 4-6 years of hands-on experience in network and systems administration Working knowledge of Windows Server, Active Directory, and basic networking principles Familiarity with virtualization technologies (VMware, Hyper-V) and system hardening practices Strong troubleshooting skills and the ability to work independently and as part of a team Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, Always Advance - Only be satisfied with complete success - Kaizen Passionately Professional - Take an uncompromising approach to your work and be determined to be the best H ypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile Speed Speed Speed - Always be conscious of time - take charge, set clear goals, and engage your team