We are recruiting on behalf of our client for a Neighbourhood Officer in Barnsley. This role is a vital role in delivering a visible, proactive, and customer-focused tenancy and estate management service that strengthens our communities.
Key Responsibilities: Provide a responsive neighbourhood management service that supports tenancy sustainment and promotes community cohesion.
Deliver a highly visible and practical tenancy and estate management service, ensuring customer needs are met.
Address and escalate tenancy breaches, including anti-social behaviour, using support or enforcement interventions.
Manage void properties efficiently, ensuring prompt lettings in line with performance targets.
Conduct welcome visits to new tenants, clearly communicating tenancy obligations and offering support.
Identify customer vulnerabilities, including safeguarding concerns, and take appropriate action.
Support the operation of the Housing Waiting List and Lettings Policy to ensure effective use of housing stock.
Engage with community groups to help identify and deliver local priorities.
Coordinate and refer tenants to internal and external support services as appropriate.
Support environmental upkeep through inspections, referrals, and community clean-up events.
Report and follow up on repairs and contribute to multi-agency meetings to share local intelligence.
Essential Qualifications and Skills: NVQ Level 3 / BTEC National Certificate or equivalent, or relevant experience with transferable skills.
Ability to communicate effectively with residents and colleagues.
Proven commitment to delivering customer-focused and responsive services.
Experience in social housing, particularly estate and tenancy management or community safety.
Ability to use initiative, manage time effectively, and meet performance targets and deadlines.
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