Job Details
Contract Type: Full-time, Permanent
Hybrid working: Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Job Purpose
The Senior Pensions Administrator is responsible for providing specialist Pensions assistance on all pensions lifecycle events including supporting the administration of complex pensions transactions. This role is the Subject Matter Expert (SME) on resolving Pensions related queries ensuring adherence and compliance with legislation.
Role Details
Title: Senior Pensions Administrator
Location: Palestra/Hybrid
Pay Band: Band 2
Salary: Circa £42K + TfL benefits
Contract Type: Full-time, Permanent
Hybrid working: 50 per cent of time in office and home over a 4-week period. Hybrid arrangements can evolve subject to business requirements.
Key Accountabilities
* Provide specialist administrative services to employees and management on all Pensions/Pensions payroll queries ensuring delivery of the core services of the Pension Fund Office
* Take ownership and resolve all pensions lifecycle queries through investigation and analysis, ensuring customer expectations are met whilst managing own workload from start to finish
* Apply expert knowledge and use relevant technology effectively to resolve customer issues
* Ensure all data is logged on the relevant pensions system in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within the data protection guidelines
* Responsible for checking and authorising the calculations of benefits completed by the other team members for all benefits provided by the Pension Fund and escalate where appropriate
* Actively monitor and control own transactions to achieve efficiency and best value, managing workload through work manager and any other relevant system
* Accountable for tracking case management performance and service handling performance against SLAs
* Continuously seek to identify ways to improve, challenging current practice and suggesting a better way, ensuring compliance and customer satisfaction
* Provide guidance and support to junior members of the team through training and coaching (as required)
Skills, Knowledge and Experience
* Applying pensions policies and procedures (PRACTITIONER)
* Service level agreements (PRACTITIONER)
* Data entry and maintenance (PRACTITIONER)
* Attention to detail (PRACTITIONER)
* Case Management (PRACTITIONER)
* Pensions Systems (PRACTITIONER)
* Application of Pension Fund Rules and Pensions legislation (PRACTITIONER) - Strong communications skills with both internal and external stakeholders (PRACTITIONER)
Knowledge
* Advanced knowledge of The principles and practice of pensions and payroll administration
* Advance knowledge of Pensions Fund Administration Agreement
* Advance knowledge of Trust Deed and Rules
* Advanced knowledge of the legal and tax law regarding Pensions
* Advanced knowledge of the legal and tax law regarding finance
* Knowledge of external Developments and best practice in Pensions
Experience
* Experience of working towards strict deadlines
* Experience of handling sensitive and confidential matters
* Experience of using case management and pensions administration and payroll systems
* Experience of handling complex pensions enquiries
* Experience of communicating clearly and effectively with people from different backgrounds and at all levels
* Experience of administering final salary pension arrangements, current pensions legislation and its impacts on final salary pensions
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
Please submit an up-to-date copy of your CV. In addition to your CV please provide a brief covering letter setting out why you are applying. Consider your motivation for the role and the skills, knowledge and experience in the advert in your application. PDF format preferred in Arial font 12 and do not include any photographs or images. If you have applied for this role within 6 months, your application will not be accepted.
The closing date for applications is 15th February 2026 @ 23:59
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
* Final salary pension scheme
* Free travel for you on the TfL network
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
* 30 days annual leave plus public and bank holidays
* TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
* Private healthcare discounted scheme (optional)
* Salary Sacrifice Scheme for Electric Vehicles on successful completion of Probation
* Tax-efficient cycle-to-work programme
* Retail, health, leisure and travel offers.
* Discounted Eurostar travel
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