Job Title: Business System Analyst
Location: High Wycombe (Hybrid)
Salary: £50,000 - £55,000 + Full Benefits
Job Type: Full-time, Permanent
Industry: Technology / Engineering Services
About the Role
A global technology-driven organisation is seeking a Business System Analyst / Business Analyst to support and optimise its Field Service Management (FSM) systems. Based at the company's Head office, you will play a key role in simplifying and enhancing global Service business processes.
This is a fantastic opportunity for you, an experienced Business System Analyst BSA to join a collaborative environment where you'll lead on process mapping, system configuration, and data analysis-driving real-world impact across a global operation.
Key Responsibilities for the Business System Analyst / Business Analyst
Analyse and document existing service business processes
Identify operational challenges and propose effective solutions
Create business requirements, user stories, test cases, and training materials
Support the implementation and rollout of FSM systems globally
Develop dashboards and forecasts using tools like Power BI
Write SQL reports as required
Maintain data integrity and system hygiene
Deliver training sessions to service system users
Provide day-to-day user support
Lead small projects or contribute to larger transformation initiatives
Key Skills & Experience required for the Business System Analyst / Business Analyst
Bachelor's degree in Business, IT, Engineering, or related field
2-3 years' experience in an analytical or business systems role, ideally in a service-based business
Strong understanding of Field Service Management systems and service workflows
SQL reporting experience
Hands-on experience with Power BI or similar analytics tools
Understanding of project management and software development lifecycles
Excellent communication and stakeholder engagement skills
Ability to work independently and manage multiple priorities
Strong problem-solving attitude and attention to detail
What's on Offer
£50,000 - £55,000 per annum
Full benefits package (details available on request)
Hybrid working with High Wycombe office base
Opportunities for international travel
Exposure to high-impact, global service transformation projects
A supportive, collaborative team culture
This is a great position working for a great company and it will go quickly so if you are a Business System Analyst or Business Systems Analyst or Business Analyst, ideally with experience with Field Service Management, please send your CV to me today.
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