About The Role
Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments where every interaction counts? Are you ready to take your career in aviation to new heights with a leading airline? If so, this is your opportunity to join a dynamic team and make a real difference!
We are currently seeking a skilled and dedicated Senior Passenger Services Agent to join our vibrant and energetic team at Heathrow Airport. Experience the buzz of one of the world’s busiest airports while providing top-tier service to passengers and ensuring smooth travel journeys. This is your chance to become a vital part of our renowned airline and skyrocket your career in aviation!
About You
As a Senior Passenger Services Agent, you will be the welcoming face that greets and assists passengers throughout their travel experience. Your responsibilities will include check-in, boarding, managing transfers, and maintaining the highest standards of customer care. Working closely with your team, you will help meet performance targets, uphold safety standards, and ensure passengers enjoy a seamless journey from departure to arrival. Flexibility in shift patterns is required to support operational demands.
Requirements:
1. At least 1 year of experience as a Passenger Services Agent or Check-in Agent
2. Proficiency in Sabre reservations and passenger management systems
3. Fluency in Spanish is highly advantageous
4. Exceptional customer service and communication skills
5. Ability to work efficiently in demanding, flexible environments