- Customer Relationship Management Executive (CRM)# Customer Relationship Management Executive (CRM)Customer Relationship Management (CRM) Executive – The Big Phone Store # Customer Relationship Management (CRM) Executive**Location:** Wednesfield, Wolverhampton (Hybrid)**Salary:** £24,000 – £50,000 (depending on experience)**Contract:** Full-timeAt The Big Phone Store, we don’t just recycle phones — we’re shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we’re committed to reducing waste and protecting the planet.Our impact goes beyond sustainability: we’re building a high-performance, diverse, and inclusive team where people from all over the world thrive. We’re on our way to becoming a household name in tech and sustainability — and we want you on this journey.## The RoleAs a CRM Executive, you’ll be part of our Marketing team, enhancing customer engagement and driving loyalty through data-led campaigns. You’ll have the autonomy to create, execute, and optimise CRM strategies that deliver personalised experiences and meaningful results. This is a role where creativity meets data, and your impact will be felt across the customer journey.## What You’ll Do* Develop, execute, and optimise CRM strategies that drive retention and engagement* Analyse customer data to deliver impactful, personalised campaigns* Segment audiences and deliver targeted communications across email, SMS, and more* Collaborate with teams to ensure consistent and seamless customer touchpoints* Monitor campaign performance and customer feedback to improve outcomes* Stay ahead of CRM tools, trends, and technologies to elevate customer experience* Work with marketing and product teams to align CRM with business goals* Experience in CRM, loyalty, or data-driven marketing* Proactive, driven, and comfortable in a high-accountability environment* Proven experience creating customer campaigns that deliver results* High-performance culture — no coasting, only growth* Diverse & inclusive team — talent over background* Sustainability-focused — real green action, not just talk* Career growth — promotions based on impact, not tenure* Hybrid working available## QualificationsFormal qualifications are valued but not required. We hire based on skills, experience, mindset, and cultural fit — not just degrees.## Perks & Benefits* Permanent role in a recession-proof sector* Staff discounts on products* Private pension scheme* Team social events and days out* Free onsite parking* Birthday leave after year 2* Up to 28 days paid holiday (+1 extra day per year from year 2)* Salary sacrifice schemes* Equal opportunities employer since 1999## How to ApplyTo apply, simply **click the banners on this page and fill in your details** to find out if you’re the right fit for our team.We hope to be in touch soon!
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