Helpdesk Customer Administrator Braunstone, Leicestershire £26,000 * Are you an organised and proactive individual with excellent customer service skills? * Do you thrive in a busy help-desk environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? * Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Help-Desk Customer Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Helpdesk Customer Administrator: * Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. * Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. * Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. * Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. * Maintain accurate records using CAFM/help-desk systems and produce repor...