Job Description
Customer Service Representative
Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Customer Service Representative to join our dynamic team and help us support our customers with empathy, efficiency, and professionalism.
Key Responsibilities
As part of our customer service team, you will:
* Handle customer inquiries via phone and email with clarity and care.
* Maintain and update customer records in our core system.
* Proactively contact vulnerable customers during power loss events to offer support.
* Accurately log all customer interactions and service updates.
* Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works.
* Manage compensation payments in line with industry standards for customers affected by power outages.
* Take ownership of service-related issues, resolving them confidently and professionally.
* Demonstrate empathy and understanding in challenging customer situations.
* Assist in preparing regularly scheduled reports.
* Ensure all enquiries are handled in accordance with relevant legislation, regulations, and customer care standards.
* Provide administrative support throughout the asset adoption process.