Introduction Are you passionate about bridging the gap between business needs and IT solutions? We are seeking a proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives. Location: Telford, Shropshire. Department: Group IT. Contract Type: Permanent.
Main Responsibilities
* Analyse business needs and support continuous improvement initiatives.
* Conduct fit-gap analysis and fault diagnosis at a technical level.
* Document business requirements, functional specifications, and process flows.
* Support agile methodologies and create project documentation (e.g., WRICEF).
* Collaborate with project leads and cross-functional teams to ensure successful delivery.
* Configure systems, create and execute test plans, and validate solutions.
* Provide hands-on application support and user training.
* Create knowledge articles and How-To guides.
* Act as a solution architect and/or application owner, managing the full lifecycle of applications.
Key Requirements
* Education: Bachelor’s degree.
* Languages: English (required); German (beneficial).
* Experience: 3+ years in business/system analysis, IT systems design, and project management.
* Technical Skills: Proficiency in M365, Microsoft Visio, and Microsoft Project; ITIL, data analysis tools, and business process modelling.
* Soft Skills: Excellent communication and interpersonal skills; creative problem-solving and customer service orientation; ability to build strong partnerships across teams.
* Other Requirements: Full driving license; willingness to travel and provide support outside normal business hours if required.
Benefits
* Competitive Salary
* Bonus scheme
* Health Care Package
* Contributory pension plan
* Life Assurance
* Employee Assistance Programme
* Generous annual leave increasing with service
* Flexible benefits programme
* Access to Rewards Benefits Programme with discounts across 800 retailers
The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk
Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
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