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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions in the store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Helping customers with queries regarding products, allergies, and dietary requirements through strong product knowledge
* Collaborating with your team to maintain store cleanliness and upkeep
* Working on the shopfloor and other areas as needed, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience
Who we are looking for
* A passion for delivering a great customer experience with a friendly smile
* Experience in a customer-facing role and an interest in hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctual, well-presented, with a proactive and hardworking attitude
* Eager to learn new skills and gain new experiences
* Thrives in a busy, fast-paced environment
* Demonstrates our values—being one team, continuously improving, bringing a smile, loving gardens, and making it work for our customers
What we offer
* Generous annual leave entitlement, with flexible holiday scheduling and limited statutory days off
* Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support from Retail Trust: confidential support, virtual GP, free counselling, and retail rewards through our wellbeing platform
* Development opportunities via Dobbies Academy, our eLearning platform and training programs
* A thriving, passionate, diverse team committed to making it work for our customers
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, concessions, and services, championing garden living year-round.
Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals. We organize events and experiences to bring communities together and support a national charity partner through colleague and customer fundraising.
We’re dedicated to being a great place to work. We foster a supportive environment where colleagues are encouraged to be their best, share successes, and celebrate achievements. Together, we make it work for our customers.
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