Overview
Erewash Borough Council is on the lookout for a proactive and driven Technical and Administrative Support Officer to join our multifunctional administration team. You\'ll play a key role in ensuring a wide range of specialised and general administrative support duties are carried out to meet the needs of our diverse service areas. This is primarily based at our Merlin Way depot in Ilkeston.
Responsibilities
* Providing responsive administrative support to multiple departments across different services
* Handling telephone and email enquiries with professionalism, care and courtesy
* Using IT systems (especially Microsoft Office) to manage and process information
* Inputting and analysing data to support effective decision-making
* Liaising with colleagues, partners, and the public to keep services running smoothly
Are you a multitasker with a passion for organisation and service excellence? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!
Candidate profile / Qualifications
* Enthusiastic, adaptable, and highly organised
* Skilled in communication and confident dealing with people at all levels, including dealing directly with the public
* Experienced in administrative support and customer service
* A confident user of Microsoft Office and other ICT systems
* Committed to accuracy, service quality, and continuous improvement
You\'ll need a strong customer focus and the flexibility to adapt, with a willingness to work flexibly to allow for changing priorities within service areas.
If you\'re ready to bring energy, precision, and a can-do attitude to a role that makes a real difference – this is the opportunity for you.
Disability Confident
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Benefits
* Generous annual leave package - 29 days annual leave (rising to 33 days after 5 years\' continuous service) plus 8 bank holidays a year.
* Free workplace car parking within the Borough.
* Opportunities for training, learning and continuous professional development.
* Family friendly and flexible working policies available.
* Flexi Time Scheme.
* Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
* Discounted leisure membership with the Fit for Work scheme.
* Access to the VIVUP employee benefits discount and salary sacrifice scheme.
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