Oversees and optimizes performance of the organization. Analyses key performance indicators, identifies areas for improvement, and develops strategies to enhance overall performance. Works closely with various departments, team leaders, and executives to implement performance improvement initiatives, monitor progress, and provide guidance and support. Plays a crucial role in ensuring alignment with organizational goals and objectives while driving continuous improvement and efficiency. Responsibilities Analyse historical sales data, trends, and forecasting models to accurately project future store sales targets in alignment with regional financial targets. Develop and maintain comprehensive labour budgets for retail stores, in collaboration with department heads and finance teams. Monitor bonus performance and track key metrics, analyse sales data, bonus payouts, and employee performance metrics to assess the impact of bonus programs on store performance. Administer bonus payments accurately and timely according to established guidelines and procedures. Analyse historical labour data, trends, and forecasting models to accurately project future labour requirements and associated costs. Monitor and track labour expenditures against budgeted targets, identifying variances and implementing corrective actions as needed. Provide regular reports and updates on labour budget performance to senior management and key stakeholders, highlighting key metrics, variances, and trends. Develop and maintain store operational budgets in alignment with organisational goals, objectives, and financial targets. Collaborate with department heads and key stakeholders to gather budget inputs, assess resource needs, and prioritize spending initiatives. Designing and delivering of a variety of business intelligence and reporting solutions using MS Excel, Power BI and SQL based on strategic objectives and stakeholder-specific requirements. Continuous improvement of an existing and new portfolio of standard reports, dashboards and business intelligence solutions to provide performance insight to store retail teams. Supporting business investment decisions by creating test populations based on key characteristics and gathering relevant financial metrics to provide insights that inform future strategies for growth. Qualifications Experience with delivering support services including service design, SLA design, management of service against service levels Retail field and store operations experience Good prioritisation skills with ability working under pressure Experience of delivering results through continuous change and improvement Good knowledge of annual retail activity and event operations calendar Good knowledge of store and field operating practices Wider business knowledge of Group and support functions, their roles, remits and how they interface with Retail Operations Change management theory and practice Continuous improvement methods including lean management and six sigma Good communication skills, ability to influence, challenge, work collaboratively and engage teams at all levels Ability to problem solve and manage conflict situations Good judgment skills Disciplines and Field Retail, services, CI Other details Pay Type Salary