Salary: £50,000 - 60,000 per year Requirements: Proven experience in IT operations management Strong understanding of IT infrastructure, including networks, servers, and cloud services Familiarity with IT security protocols and best practices Experience in vendor management and service level agreements (SLAs) Excellent leadership and team management skills Proficiency in project management and incident response Ability to analyze data and prepare reports Strong communication and collaboration skills Relevant IT certifications (e.g., ITIL, CompTIA) preferred Responsibilities: Manage daily IT operations, including servers, networks, cloud services, and end-user support Ensure high availability, performance, and security of IT systems Lead, mentor, and evaluate IT operations and IT support personnel Develop and enforce IT policies, procedures, and best practices Monitor systems, manage incident response, and oversee problem resolution Plan and manage system upgrades, patches, and maintenance Coordinate disaster recovery and business continuity planning including daily backups Manage vendors, contracts, and service-level agreements (SLAs) Collaborate with cybersecurity, development, and business teams Track KPIs, prepare reports, and optimize operational efficiency Manage IT budgets and resource allocation Technologies: Cloud Support ITIL Liquid Security More: We are an employee-focused business committed to developing our people to ensure that we have the best team as part of our ever-expanding organization. As one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe, we are excited to offer a full-time IT Operations Manager position in Solihull. Joining our Whale family comes with a range of benefits, including a generous holiday bonus, a competitive pension scheme, private medical insurance, and a supportive work environment that encourages advancement. last updated 7 week of 2026