Company Description
Who We Are
Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we're at the heart of high-energy hospitality—and we're looking for a hands-on leader who thrives in a busy and dynamic environment..
Job Description
General Manager – Mercure Dartford Brands Hatch Hotel & Spa
Location:Kent
Role Overview
We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination.
Key Responsibilities
Oversee daily operations across all departments
Ensure the property is maintained to the highest standards in line with our 4-star positioning
Implement and monitor service protocols that consistently exceed guest expectations
Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner
Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue
Commercial Experience
Lead budgeting, forecasting, and cost control to maximise profitability
Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy
Partner with Sales & revenue functions to promote the hotel, Leisure club, M&E, across leisure, corporate, and event segments
Build strong relationships with local businesses, BID's, suppliers, and community stakeholders
People Leadership
Recruit, train, and inspire a high-performing team with a culture of accountability
Conduct weekly HOD meetings to align departmental KPI's
Skills & Experience
Proven success as a General Manager or senior leader in a 4 property
Strong financial acumen with expertise in budgeting, forecasting, and P&L management
Exceptional leadership, communication, and interpersonal skills
Ability to balance strategic vision with hands-on operational oversight
Qualifications
Qualifications & Experinece
Degree in Hospitality Management, Business Administration preferred
Certifications in Revenue Management)
3 Years minimum experience as GM in similar size property
Additional Information
Benefits
Competitive salary with performance-based incentives
Opportunity to lead a landmark property and spa facilities
Supportive ownership and autonomy to shape the guest journey
Be part of Accor – a global hospitality leader with over 5,000 properties worldwide
Discounted room rates for you and your loved ones at Accor hotels worldwide
28 days holiday (increasing to 33 with service)
Free on-site parking and meals during shifts
Career development opportunities within Accor and the Hotel group including Marriott, IHG and Best Western Hotels.
How To Apply
If you are ready to take the next step in your revenue career and join a company that values innovation, performance, and people—please submit your CV and cover letter online.