Job title: Data Clerk - Grade C Job Category: Admin & Clerical Location: Ballard House, West Hoe Road, West Hoe, Plymouth, Devon, PL1 3BJ, Plymouth City Council Hours Per Week :37.00 Pay: £99.45 per day Flexible arrangements in line with the need of the business 3 days remote 2 days in the office Families First are seeking an experienced clerical officer to work within their team as a Contact Coordinator. The role is fast paced and developing with the childrens services reforms. Experience of recording data, using Eclipse (or similar) and Outlook are required. The coordinator will need to be able to follow clear process guidance, share information with other local authorities and teams within the service whilst ensuring timely recording of information under guidance from the Team We are seeking an enthusiastic individual with excellent organisational and interpersonal skills to support the Business Support Team within our Families First Service. In order to undertake this role, it’s essential that you have the following: • GCSE Grade AC (9-4) or equivalent in Maths and English. • A willingness to undertake appropriate learning and development as required. The ideal candidate would also have the following desirable qualifications and knowledge: • A good working knowledge of Microsoft Office software packages. • Experience of working in a clerical or administrative environment. • Experience of working in a team. • NVQ Level 2 or 3. • Knowledge of data bases and recording such Eclipse/Care First or such like Clerical officers will all undertake a range of generic clerical work. There are a number of more specialist tasks which all clerical staff will be expected to undertake. The balance (%) of tasks will differ depending on the service area. To provide clerical and administrative support across a range of departmental activities including data inputting and processing, and undertaking specialist administrative tasks. The Role requires the candidate to search through a variety of different systems to identify families, summarise historical involvement with Services and add Contact Records to our system. The information they will be reading is highly sensitive and can be, at times, distressing. Accuracy is key to this role, as is confidentiality. The candidate must be able to self-motivate, follow process accurately and work within a busy team. The team work 8am-8pm and we would welcome applicants who can work within this Interpersonal and communication skills required when arranging meetings/conferences with internal and outside agencies Tactful communication when engaging with users of the service Keyboarding skills with proficient typing/word processing skills Literacy and numeracy skills for note taking Day to day processing and management of confidential information Ability to seek support and manage emotional responses on occasions, as the post holder will be exposed to client information that is sensitive and may at times be distressing, and will have regular exposure to service users under stress with a range of complex needs