* Job Title: Desktop Support Specialist
* Duration: 1 year
* Language: Must be fluent in English
* DOJ: Immediate
* Type of Contract: Freelance
Responsibilities
* Experienced in desktop laptop troubleshooting
* Installation, configuration, and OS troubleshooting
* Asset Management; application support
* iPhone configuration knowledge
* Basic network troubleshooting
* Ticketing tool experience, ServiceNow
* Incident/service requests process understanding
* SLA and target meeting
* Service desk ticket logging and allocation
* Asset/inventory record process; system and peripheral movements
* Vendor coordination
* Client management, user response via email or verbal
* Managing SLAs for respective sites
* Hands‑on ticketing application experience
* Hardware asset management
* Incident and request handling; hardware/software troubleshooting
* Operating system, applications, and driver updates installation and configuration
* Remote assistance for PC setup, upgrades, troubleshooting
* Report preparation and updates for tickets, inventory, asset movement across sites
* Keep documents updated
* Escort third‑party engineers at site
* Network, printer, firewall assistance
* Pack and unbox laptops
* Quality assurance testing of laptops
* Move equipment between Hub/Tech Hub, goods in and loading bay
* Disposal of equipment
* Coordinate with site facilities for Hub/Tech Hub maintenance
* Monthly/weekly inventory audit
* Place hardware/accessory orders and manage threshold stock
* Receive equipment from clients and update stockroom
* Manage stockroom
* Experience in manufacturing & production line IT support
* Infrastructure coordination, small data center exposure, server rack/unrack, POC with central team, factory support, manufacturing device support
Soft Skills
* Excellent communication and conversation skills
* Great customer handling skills
* Able to handle unforeseen situations
* Can drive HCL’s value and methodology
Additional Skills / Experience
* Ability to work flexible hours to cover urgent issues at the site
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industry
IT Services and IT Consulting
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