Job Description
About the Role
We are looking for an experienced and reliable Takeaway Manager to oversee the daily operations of a busy Indian takeaway in Ormskirk. The successful candidate will ensure smooth running of the business, maintain high food quality standards, manage staff effectively, and deliver excellent customer service.
Key ResponsibilitiesOperations Management
Oversee daily takeaway operations, including opening and closing
Ensure timely preparation and delivery of orders
Maintain high standards of food quality and presentation
Staff Management
Supervise kitchen and front-of-house staff
Prepare staff rotas and manage attendance
Train and support new and existing employees
Orders & Delivery
Manage incoming orders (phone, online, and walk-in)
Coordinate with delivery drivers and platforms
Ensure accuracy and efficiency in order fulfilment
Customer Service
Handle customer queries and complaints professionally
Maintain a positive customer experience
Build customer loyalty and repeat business
Stock & Cost Control
Monitor stock levels and order supplies
Reduce waste and manage food costs
Ensure efficient use of ingredients
Hygiene & Compliance
Maintain food hygiene standards in line with UK regulations
Ensure compliance with food safety guidelines
Prepare for inspections and audits
Requirements
Previous experience in takeaway or restaurant management
Strong leadership and organisational skills
Ability to work under pressure in busy periods
Good communication and customer service skills
Knowledge of Indian cuisine (preferred)