To build and lead a high‑performing, scalable people function that supports rapid growth across a regulated Supported Living and Children's Services group. You will ensure the workforce strategy enables safe, compliant, and high‑quality care delivery under CQC and Ofsted frameworks—without slowing down growth. This is not a 'policy' role. It’s about execution, scaling teams fast, fixing workforce issues, and keeping regulators satisfied.
People Strategy & Growth
* Design and execute a group-wide people strategy aligned to aggressive expansion plans (new homes, acquisitions, service lines).
* Lead workforce planning to ensure staffing keeps pace with occupancy and regulatory requirements.
* Build scalable hiring, onboarding, and retention systems across multiple regions.
Recruitment & Workforce Scaling
* Own end-to-end recruitment strategy for high-volume care roles and senior leadership.
* Reduce time-to-hire and agency dependency.
* Implement pipelines for Registered Managers, Deputy Managers, and frontline staff.
* Ensure safe recruitment practices (DBS, references, right to work).
Compliance (CQC & Ofsted)
* Ensure all HR practices meet regulatory standards and support inspection readiness.
* Partner with Operations to maintain compliant staffing levels, training, and supervision.
* Lead responses to workforce-related inspection findings.
* Maintain audit‑ready documentation across all services.
Employee Relations & Culture
* Take control of complex ER cases (safeguarding, disciplinaries, whistleblowing).
* Drive a performance‑led culture—deal with underperformance quickly.
* Reduce absence, turnover, and burnout across services.
* Embed values that align with quality care and accountability.
Learning & Development
* Build training frameworks aligned with CQC/Ofsted expectations (mandatory + developmental).
* Develop leadership capability across Registered Managers and senior teams.
* Implement clear progression pathways to improve retention.
HR Operations & Systems
* Standardise HR processes across the group (contracts, policies, payroll interface).
* Implement or optimise HRIS systems for scale and reporting.
* Ensure data accuracy across workforce metrics.
M&A and Integration
* Lead people due diligence on acquisitions.
* Integrate new services quickly without breaking compliance or culture.
* Align terms, policies, and workforce structures post‑acquisition.
Leadership & Influence
* Act as a key member of the executive team.
* Challenge operational leaders when workforce practices risk compliance or quality.
* Provide clear, data‑driven insight on workforce performance.
Key Metrics / KPIs
* Staff turnover rate
* Time‑to‑hire
* Agency usage reduction
* Compliance audit scores
* Training completion rates
* Employee engagement
* Inspection outcomes (people‑related areas)
Qualifications
* Proven experience as an HR Director / People Director in a multi‑site environment
* Strong background in Health & Social Care, Supported Living, or Children's Services
* Deep understanding of CQC and/or Ofsted frameworks
* Experience scaling teams rapidly (organic growth or acquisitions)
* Track record of improving retention and stabilising workforce issues
* Experience managing complex employee relations cases
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