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Customer Service Agent - Maternity Cover
Reference: JUL20254697
Expiry date: 2025-08-06 10:02:00.000
Location: Stirling
Benefits: A range of exclusive employee benefits and discounts.
Duration: July 2025 - June 2026
Fixed Term Contract - July 2025 to June 2026
Monday - Friday, hours between 8:00 - 17:30
1 in 4 Saturdays paid as overtime.
Salary: £27,745.29 per annum + bonus (up to £1,307 per annum OTE)
Weekly Hours: 42.5 hours/week
As the UK’s leading vehicle rental specialists, we are committed to keeping our customers mobile.
As a Customer Service Agent, you will deliver the Northgate experience by managing customer, colleague, and manager needs to ensure vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments. You will be the first point of contact for customers, confidently delivering excellent service with a smile. You will manage multiple tasks, including sourcing vehicles, resolving rental queries, administering customer accounts, and overseeing daily vehicle movements.
No previous industry or vehicle rental administration experience is required; our proven induction training will prepare you. You will need strong customer service skills, administrative abilities, a calm and positive attitude, and a Full UK or EU Driving Licence.
Benefits include:
* A competitive basic salary and a quarterly bonus scheme (up to £1,307 OTE)
* Starting with 24 days of holiday, increasing to 26 with service, plus options to buy or sell up to 5 days, plus public holidays and an extra day off for your birthday
* Free life assurance (2x salary)
* Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
* Exclusive colleague-only vehicle-leasing schemes
* Pension and save-as-you-earn share scheme
* Access to our Benefits App with discounts and cashback deals at major retailers
* The Wagestream App for financial control over your pay, savings, and access to financial coaching
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with well-known organizations. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us to unlock your potential in a dynamic, supportive environment.
We are agile. We are experts. We are imaginative. We are reliable.
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