Job Purpose
The receptionist provides a warm, professional, and efficient front-of-house service for Russell Churcher Court, ensuring that all residents, visitors, staff, and external partners receive a positive and welcoming experience. The postholder manages incoming enquiries, supports smooth daily operations through a range of administrative tasks, and acts as a key communication link between residents, families, staff, and the wider Trust. The role is essential in promoting a safe, well-organised, and friendly environment that reflects the high standards of the Trust.
Working hours
21 hours per week – 9am till 4.30pm including 30 mins unpaid lunch.
Shift Pattern To Include Alternate Weekends As Follows
* Week 1 & 3 – Monday/Tuesday/Wednesday
* Week 2 & 4 – Monday/Saturday/Sunday
Key Responsibilities
Front of House & Visitor Experience
* Provide reception cover and act as the first point of contact for all visitors, suppliers, and callers, ensuring a friendly, calm, and professional welcome
* Control and monitor the safe movement of people entering and exiting the building
* Maintain a clean, organised, and welcoming reception area
* Accompany prospective residents and their families on tours of the home when required
* Encourage visitors to leave feedback and, where appropriate, direct them to the carehome.co.uk review portal to help maintain accurate and up-to-date ratings
* Build positive relationships with families and visitors, supporting a pleasant and meaningful visiting experience
* Go the extra mile to deliver an outstanding customer experience
Communication & Resident Support
* Listen to residents' queries and concerns, passing information promptly to the relevant staff members to ensure effective follow-up
* Support communication between residents, families, and staff, helping ensure everyone receives timely and accurate information
* Handle incoming telephone calls professionally, responding to enquiries—including potential customer enquiries via carehome.co.uk—and sending out brochures or information as required
Administration & Record Keeping
* Liaise with all areas of the Trust, including housing, maintenance, accounts, IT and Head Office, ensuring smooth workflow
* Ensure prospective customer forms are completed promptly and accurately
* Produce and send letters, emails, notices, posters, and other correspondence in various formats as required
* Maintain up-to-date and accurate resident records, filing systems, and documentation, ensuring full compliance with Data Protection legislation and internal policies
* Ensure the workstation is secure at all times, including locking the desktop when not at the desk
* Prepare, check, and distribute incoming and outgoing mail daily
* Assist with tasks such as prescription collection or dropping off samples, where required
* Assist with staff, resident and organisational surveys
Procurement & Inventory Management
* Process name badges, stationery orders, cleaning supplies (obtaining COSHH documentation when required) and other ordered items within agreed financial limits
* Maintain at least 10 sets of promotional materials to ensure consistent availability of accurate information for prospective residents
Operational & Compliance Support
* Provide administrative support to the Registered Manager and senior management team, including supporting audits, projects and compliance activities
* Oversee the six-monthly maintenance review schedule for wheelchairs, hoists and slings at Russell Churcher Court
* Adhere to all Trust policies and procedures, including those relating to Health and Safety, Data Protection, safeguarding, confidentiality and cyber security
* Attend mandatory and role-specific training as required to maintain knowledge, skills, and professional standards
Thorngate Churcher Trust is an equal opportunities employer and welcomes applications from suitable qualified people from all sections of the community.
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