Overview
Customer Service Supervisor
Location: Shipley
Salary: £32,000 - £35,000 per annum
Hours: Mon-Thu 8:30-17:00, Fri 8:30-16:00, plus 1 Saturday per month (9:00-13:00)
Job Type: Full-time, Temp-Perm
Our client, based in Shipley, is seeking a Customer Service Supervisor to lead and support their customer service team. This is an exciting opportunity for an experienced professional to take ownership of customer service operations and drive service excellence.
Key Responsibilities
* Supervise and support the customer service team, ensuring high standards of performance and customer satisfaction
* Handle escalated queries and provide effective resolutions in a timely manner
* Monitor service levels, ensuring targets and KPIs are consistently achieved
* Coach and develop team members to enhance skills and knowledge
* Collaborate with other departments to improve service delivery and efficiency
* Maintain accurate records and reports on customer interactions and team performance
* Uphold company policies and procedures, ensuring compliance at all times
Requirements
* Proven experience in a customer service supervisory or team leader role
* Strong leadership and communication skills
* Ability to motivate and develop a team
* Excellent problem-solving skills and attention to detail
* Confident in handling escalations and managing customer expectations
* Organised and proactive, with the ability to work under pressure
Benefits
* Competitive salary £30,000 - £35,000 per annum
* Structured working hours (early Friday finish + only one Saturday per month)
* Free parking
* Supportive working environment with career development opportunities
If you are a dedicated and people-focused professional looking to progress your career in customer service management, we would love to hear from you.
Reference R02
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we\'re happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies
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