Service Delivery Agent Job Description
Salary:
A competitive salary package is offered to the successful candidate, including a basic salary and an attractive bonus scheme.
Job Summary:
We are seeking a skilled Service Desk Agent to join our team in Cardiff. As a Service Desk Agent, you will be responsible for delivering exceptional customer service, managing service tickets, and resolving technical issues.
Required Skills and Qualifications:
To be successful in this role, you will need to have:
* Proven experience in a service delivery environment with exceptional customer experience skills.
* Familiarity with ticketing systems such as HubSpot, Zendesk, or Freshdesk.
* The ability to manage and resolve multiple support tickets per day, maintaining high accuracy and customer satisfaction.
* Strong multitasking skills, with the capability to work across multiple internal systems and platforms simultaneously.
* Basic troubleshooting skills for common technical issues within service delivery.
* Comfortable working in a fast-paced, high-volume customer support / operations department.
* Ability to implement process improvements that enhance efficiency, effectiveness, and quality.
Benefits:
This role offers a range of benefits, including:
* A competitive salary package.
* An attractive bonus scheme.
* Excellent benefits.
Other Information:
This is a hybrid role with a minimum of 2-3 days office-based work per week in Cardiff city centre. We are looking to fill this role as soon as possible and encourage candidates who are available to start immediately or within the next two weeks to apply.