Expert welcome applications for this new, permanent vacancy, working within the Limavady area. Our Client are based in the Limavady area and offer a unique holiday and wedding experience, celebrating the very best of Irish hospitality. Due to significant increased demand they wish to recruit a Reservations Coordinator to join their Operations & Wedding team. Our Client are looking for a customer-focused, service-oriented, and dynamic Reservations Co-ordinator to join their Front Office Team! The ideal candidate will have exceptional customer service skills, good administrative abilities, excellent attention to detail and be able to manage a steady workload. HOURS: This is a permanent, full time position, Monday to Friday with occasional Saturdays. Flexibility will be required as weekend work may be required. Responsibilities Answer phone calls and attend to guests' requests to book rooms/ self-catering or events at the hotel. Check on the internal booking system and make the booking for the guest including dining reservations. Assist guests with inquiries, requests, changes and modifications to their reservation for dates, room type, special accommodation and provide solutions to ensure guest satisfaction. Promote guest services, accommodation types, amenities & packages to guests during the booking process, identifying opportunities for up selling and enhancing the guests experience and maximising revenue. Confirm reservations with guests, providing confirmation details, reservation policies and relevant information to ensure guests have an excellent stay. Send and receive emails and monitor the inbox for bookings and take and manage online booking through the online booking system. Provide outstanding customer service to all guests at all times, sending out requested information to potential guests as per hotel standards. Requirements Good standard of education. Excellent written and verbal communication skills Excellent customer service skills Good computer skills, with knowledge of booking systems, both in-house and online Hands-on experience of taking credit/debit card payments over the phone and in-person Knowledge of the local area A background in Hotel / Holiday reservations is desirable but far from essential. This role offers an excellent opportunity to work with a dynamic and forward thinking team in the Limavady area. Please contact Kevin on for further information or forward your CV using the link below. Skills: Reservations Coordinator Accommodation Administrator Reservations