Job Title: Allocation Officer
Department: Housing Allocations
Reports to: Housing Allocation Manager
Level: 6
Job Purpose
To assess applications for social housing and manage allocations in line with legislation and council policy, ensuring fair, lawful, and efficient use of housing resources.
Key Responsibilities
* Assess and determine eligibility for applicants joining the housing register
* Manage and maintain accurate housing register and lettings records using IT systems
* Allocate available properties based on need, policy, and priority criteria
* Apply housing legislation and council policy to make consistent, defensible decisions
* Identify and prevent fraudulent applications, working with investigation teams where necessary
* Conduct home visits to verify applicant circumstances and eligibility
* Provide clear advice and support to applicants, including vulnerable customers
* Liaise with internal teams, external agencies, and contractors to coordinate housing services
* Monitor performance and contribute to service improvements
* Ensure compliance with data protection, equality, and health & safety policies
Key Skills & Experience
* Experience in a customer-focused environment, ideally with vulnerable clients
* Strong understanding of housing legislation and allocations processes
* Ability to analyse information and make sound, evidence-based decisions
* Excellent communication and interpersonal skills
* High level of accuracy in record-keeping and data management
* Ability to manage workload effectively in a fast-paced environment
Qualifications
* Educated to A-Level (or equivalent)
* Relevant housing qualification or equivalent experience (desirable)
* Full UK driving licence and access to a vehicle
#J-18808-Ljbffr