Service Support Analyst – Active Directory, Troubleshooting Our client, a leading global insurer, is seeking a Service Support Analyst to take full ownership of incidents and service requests, ensuring they are managed in line with established policies and procedures. Experience required: Incident logging and queue management 1st/2nd line troubleshooting of hardware and IT issues Equipment swaps (e.g., Wyse terminals, monitors) Setup and support of mobile devices (iPhones, laptops, Surface Pros) User permissions management via Active Directory Delivering new starter inductions Creating and maintaining user and service desk documentation This is a six-month fixed-term contract, based on-site five days a week, with some potential for hybrid working. If you feel you have the right skill set, to take on this fantastic opportunity, please apply. Successful candidates will be contacted within 2 working days. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy actively promotes the principles of equality, diversity, and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Service Support Analyst – Active Directory, Troubleshooting