One of our local authority clients are currently recruiting for a Targeted Tenancy Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
The Tenancy Officer will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.
Duties and Responsibilities
* A borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary.
* A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy.
* A range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes.
* Oversight and management of tenant-related work associated with voids and new lettings.
* Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure.
* Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that re...