We’re looking for a Knowing our Residents Manager, the person responsible for the delivery of resident engagement services and who will help us to better shape what we do at CHL by understanding who lives behind our front doors.
You will act as a driving force in delivering the understanding we need to ‘Get to Know’ our residents better. This will involve leading projects and initiatives that will put to work the insights gained from our daily interactions with customers, right through to feedback from our more involved consultations.
You will lead on the development of resident-focussed service improvements, driving forward change initiatives across the business based on customer intelligence, and apply the feedback and insight CHL gathers to shape and change the business.
You’ll need to have you ear to the ground and understand the role everyone plays at CHL when it comes to knowing our residents and be able to inspire others to deliver strong, empowering and worthy resident engagement.
We want someone to champion how this insight can be best used to shape our services, based on customer intelligence and insight. You’ll instil a sense of vision, purpose and ambition. You will ensure the voice for our residents is heard, and that the business understands their needs by knowing who they are and understanding our communities.
If you’re ready to become connected to our residents and communities and can work collaboratively, then it’s time to apply for our Knowing our Residents Manager role.
About you
Do you have...
1. CiH level, degree or professional qualification or significant demonstrable service-related experience
2. The knowledge and understanding of the requirements of Regulator of Social Housing, particularly the Transparency, Influence and Accountability standard.
3. The ability to communicate complex issues to audiences ranging from residents to senior managers and directors
4. Experience of building effective relationships and enhancing the reputation of the business with stakeholders and partners.
5. The ability to lead and motivate
6. To find out more about the role and requirements, please view the .
Our offer to you
Salary: £,
Working Hours: hours per week
Contract Type: Permanent
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL FR.
7. A challenge like no other – Cornwall is unique and so are we!
8. A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, days annual leave plus bank hols (rising to days plus BHs after years’ continuous service)with the option to buy more, family friendly policies, and our flexible approach to work
9. A senior management team who will listen and support you, and encourage your ideas and creative thinking
10. Investment and support in your continuous learning and development
11. Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
12. And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.