Join to apply for the L2 Support Engineer- Nottingham role at NexGen Cloud
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Join to apply for the L2 Support Engineer- Nottingham role at NexGen Cloud
NexGen Cloud is a rapidly growing IaaS company focused on providing innovative cloud solutions and infrastructure services. Our GPU cloud infrastructure solutions accelerate development in industries such as Artificial Intelligence & Machine Learning, VFX & Rendering, Data Science & IoT, and Computer Aided Engineering & MDO.
We are dedicated to helping our clients navigate the complexities of the digital world and achieve success through cutting-edge, scalable, secure and affordable solutions.
At the company's heart stands a group of very talented, experienced, and motivated individuals who want to make a positive change and a lasting impact on the tech world.
Position Summary:
We are seeking a skilled Technical Support Engineer with a solid background in customer service, a deep understanding of API usage and proficiency in GPU technology. The ideal candidate should possess a minimum of 2-3 years of experience in technical support roles, coupled with a strong inclination towards virtualization, and an enthusiasm for the AI/ML landscape.
Key Responsibilities:
* API Expertise: Provide comprehensive technical support to customers regarding API integrations, troubleshooting, and optimization.
* GPU Proficiency: Utilize in-depth knowledge of GPU technologies to assist customers in leveraging hardware for optimal performance.
* Customer Service: Offer timely and effective support through various channels (email, phone, chat) while maintaining a high level of professionalism and empathy.
* Issue Resolution: Diagnose and resolve technical issues, collaborating with cross-functional teams if necessary to ensure swift problem resolution.
* Documentation: Create and update support documentation, FAQs, and knowledge base articles for both internal and external use.
* Training and Guidance: Conduct training sessions and provide guidance to customers on best practices for API utilization and GPU performance optimization.
* Stay Updated: Keep abreast of industry trends, emerging technologies, and advancements in AI/ML, sharing insights within the team and with customers where applicable.
Qualifications and Skills:
* Experience: 2-3 years of demonstrated experience in technical support roles, particularly in API utilization and GPU technologies.
* API Knowledge: Profound understanding of API usage, integration, troubleshooting, and optimization.
* GPU Expertise: Strong familiarity with GPU technologies, their functionalities, and troubleshooting methodologies.
* Customer Service Skills: Exceptional customer service attitude with excellent communication and problem-solving abilities.
* Comprehensive Language skills both written and orally in English.
Good to have:
* Kubernetes: Familiarity with Kubernetes and its applications in modern software development.
* Virtualization: Understanding of virtualization technologies and their impact on hardware performance
* AI/ML Interest: An enthusiastic interest in AI/ML technologies, showcasing a willingness to learn and adapt to evolving landscapes
* Secondary languages are a benefit but not essential.
What We Offer:
* Competitive salary
* Opportunity to work with a diverse team of talented professionals who are passionate about technology and innovation.
* A collaborative and supportive work environment that encourages professional growth and development.
* Exposure to cutting-edge technologies and the opportunity to make a significant impact on the future of cloud computing.
We encourage applications from candidates of all backgrounds and experiences. Our commitment to diversity and inclusion drives our success as a company and reflects our dedication to fostering a diverse and innovative workforce.
Join our team and become a part of the NexGen Cloud Team, where innovation, collaboration, and growth are at the heart of everything we do. If you are a passionate, talented, and motivated individual looking to make a difference, apply now!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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