GraduateAccountant-CustomerSupport
Location: Hybrid,3daysaweekintheReadingAreaoffice
Why :FinTechSaaSVendorexperiencinghugegrowth
DoyouhaveanAccountancyQualification(AAT)oranAccountancyDegree?
Areyoupassionateaboutdeliveringthebestcustomerservice?
Doyouunderstandwhycompaniesusefinancialstatements,balancesheetsetc?
ThecompanyarealeadingFinTechSoftwareCompany,experiencehugegrowthandwithareputationforbeingamarketleader.TheyarelookingforaCustomerSupportExecutivetohelptheircustomersgetthemostvalueandbestexperiencefromtheirtechnology.ThisroleistheperfectionoptionforsomeonewithanAccountancyqualificationthatdoesn'twanttogodownthe'standard'route.TheFinTechindustryisoneofthefastestgrowingandmostlucrativeindustriesintheUK.
Thisistheperfectroleforsomeonethatwantstogodowntheaccountancyroutebutwantsmoreopportunitytospeaktocustomersandclients.Youwillneedtobeanexceptionalindividualwhohasapassiontouseyouraccountsandfinancialreportingknowledge,whoispassionateaboutsoftwareandwantstodevelopyourskillstodeliverfirstclasstelephoneandemailsupporttocustomers.Thecompanywillalsosupportyouincontinuingyourstudiesanddevelopmentifthisissomethingyouwanttodo.
Youllwillreceivetrainingandon-boardingtomakeyouanexpertintheroleandsoftwaretoallowyoutodeliverthebestcustomerexperience.
Responsibilities-GraduateAccountant-CustomerSupport
Answercustomersupporttelephonecallsandemails,providingexceptionalcustomercare
Buildyourknowledgeofaccountancy,taxandaccountsbyresearchingandansweringquestionsfromcustomers.
Buildyourknowledgeofproductsandusethistoresolvecustomers'questions
Assistexistingandprospectivecustomerswithgeneralsalesenquiries
Suggestneworimprovementstosupportmaterials(FAQs,userguidesandknowledgebase)
Workcollaborativelyensuringyouarebuildingyourindividualknowledgeofproductsandtaxandaccountingprocesses
Requirements-GraduateAccountant-CustomerSupport
Adegreethatincludedanaccountancyorfinancemodulesuchasbusiness,accountancy,finance
Experienceinacustomerservicerole
Experience providing customer service over the phone and/or email
Adesiretodevelopacareerinsoftware
Understandingofthetypeofaccountingprocesses,reportsandstatementscompaniesuse
Aconfident,calmandconcisetelephonemanner
Clearcommunicationbothwrittenandspoken
Ananalyticalandorganisedapproachtoproblemsolving
Theabilitytointeractpositivelywithcustomersatalllevels
Toworkwellunderpressure
Formoreinformationpleasecontact Katie atMatched.
GraduateAccountant/AccountsAssistant/AccountancyCustomerSupport
TPBN1_UKTJ