Customer Success & Engagement Manager (UK)
Location: UK (Remote)
Salary: £45,000 £55,000 per annum DOE + annual performance bonus
Our client, Holmusk is on a mission to transform the lives of people living with behavioural health conditions and chronic disease through evidence-driven medicine. With headquarters in Singapore and New York and a growing global footprint, Holmusk develops digital solutions that advance healthcare innovation, research, and clinical practice, including the worlds largest real-world evidence platform for behavioural health.
Following continued growth of its NHS-adopted mental health caseload management and decision-support solution, Holmusk is seeking a passionate and driven Customer Success & Engagement Manager to support successful implementation and adoption across UK mental health services.
This role is central to ensuring customers achieve maximum value from Holmusks digital solution. You will work closely with NHS managers, frontline clinical teams, and Holmusks internal clinical specialists to support training, adoption, and long-term engagement.
Reporting directly to the Director of Clinical Engagement, you will play a key role in scaling the solution across NHS Trusts and embedding it into routine clinical practice.
Customer Success & Engagement Manager, the role:
Drive adoption, engagement, and sustained usage of Holmusks digital solution across NHS customer sites
Partner with Holmusks Clinical Team to deliver training, onboarding, and ongoing support
Build strong relationships with NHS operational, clinical, and leadership stakeholders
Support change and transformation initiatives to embed the solution into day-to-day workflows
Monitor usage, adoption, and outcomes, communicating impact and benefits to stakeholders
Contribute to continuous improvement across product delivery, implementation, and customer experience
Ensure compliance with data protection policies, processes, and governance requirements
Support evaluation and reporting activity to demonstrate measurable improvements in care delivery
Customer Success and Engagement Manager, the person:
Experience working in or alongside Mental Health Services, ideally within the NHS, private healthcare, voluntary sector, or health technology
Background in digital adoption, transformation, implementation, or customer success roles
Strong understanding of the pressures facing frontline mental health services
Confident engaging, presenting, and collaborating with clinical and operational stakeholders
Able to identify and overcome adoption barriers while focusing on measurable patient outcomes
Strong organisational and project management skills, comfortable in fast-paced environments
High attention to detail with a pragmatic, can-do approach
Experience working with sensitive data, such as NHS patient information
Willingness to travel for customer visits and team meet-ups when required
Desirable Experience
Implementing digital healthcare solutions
Working with ISO27001, Cyber Essentials, or the NHS DSP Toolkit
Customer solutions, implementation, training, or enablement roles
Customer Success and Engagement Manager, the benefits:
Opportunity to shape and influence Holmusks customer success approach across the NHS
Direct impact on patient outcomes and frontline mental health care delivery
A collaborative, flexible, and supportive working culture
Exposure to innovative healthcare technology at scale
Generous holiday allowance plus additional company days for national holidays
Annual performance-based company bonus
Pure Human Resources Limited works in partnership with Holmusk in providing Recruitment support. No applications from agencies please.
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