Senior IT Technician
The Senior IT Technician will offer excellent, face-to-face IT services to students and staff at a GBS campus and provide technical support to ensure the optimal functioning of GBS systems.
Location
Leeds
Appointment Type
Permanent
Department
IT and IT Systems
Full-Time/Part-Time
Full-time
Hours
40 hrs
Salary
Competitive
Entity
GBS UK
Ref No
4152
Main Responsibilities
Raise, respond and allocate of IT tickets raised within the Service Management system which can include:
* Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
* Aiding in the use of computer hardware and software provided by GBS.
* Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
* Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
* Working with team members to troubleshoot both complex and routine computer issues.
* Performing one-on-one computer training on technology when necessary.
* Providing support with password issues.
* Monitor End Point Security reports to ensure all IT equipment covered appropriately.
* Monitoring and maintenance of network switches.
* Be first point of contact for IT Technicians to aid in troubleshooting, diagnosis of problems, implementation of corrective action procedures, and escalation to other technical resources as appropriate.
* Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
* To be able to perform tests and evaluations on new software and hardware.
* Ensure the maintenance of records/logs of loan equipment, repairs and fixes and maintenance schedules.
* Provide orientation and guidance to users on how to operate new software and computer equipment.
* Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
* Providing support to users and being the first point of contact for error reporting, raising tickets as required.
* Travel between campuses may be required to support the needs of the department.
* Where required printing and support for ID card production
Requirements
* Excellent knowledge of network infrastructure, internet security and data privacy principles (CCNA, CompTIA Security+, Microsoft Azure AI Fundamentals or equivalents).
* Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
* Experience of providing IT Support remotely (by phone, on-line chat) and in person.
* Knowledge of service management systems and ITIL best practice.
* Knowledge of technical management, information analysis and of computer hardware/software systems.
* Knowledge of MS Office 365, Intune, Azure Active Directory, Azure App management, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
* Knowledge with implementing, configuring, and testing solutions
* Experience managing a team.
* Good communication skills
Other Information
OTHER INFORMATION
The Senior IT Technician will also be expected to demonstrate their commitment:
* to GBS values and regulations, including equal opportunities policy.
* the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
* to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
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