Overview
Purpose
The Key Account Manager is responsible in developing mutually beneficial relationships between KONE and customers which are strategic or nationally / locally important and in which also maximizes KONE’s current and future share of customer’s lift and escalator business by identifying solutions and developing processes that add value to both KONE and the customer.
Responsibilities
* Creating and managing sales opportunities in your customer base with the account teams.
* Sharing customer knowledge and contacts to support other account team members to win business.
* Creating value propositions with clearly described benefits of KONE solutions for customer’s needs.
* Accountable for national or frame agreements and managing the customer’s contract portfolio.
* Developing the profitability of the customers’ business with KONE according to the account plan.
* Developing market intelligence and customer insight to develop credibility and a competitive advantage.
* Canvassing new business whilst ensuring you retain and grow existing accounts.
* Negotiating and re-new contracts.
* Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.
Skills and experience required
* Experience in Account Management is essential (especially within major accounts).
* A Sales background is desirable.
* Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms
* Experience in maintaining and developing existing customer accounts.
* Ability to communicate features advantages, benefits and value to different customers’ needs.
* Ability to build rapport and collaborate with others within KONE and externally and drive performance / delivery.
* Aptitude in networking and building relationships.
* Adaptability and strong problem-solving skills.
* Effective communication skills together with good written and spoken English.
* Preference for Salesforce, SAP knowledge is desirable.
* Good IT skills
What KONE can offer
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, GymFlexi Membership, Dental Insurance, Private Medical Insurance, Car, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.
Note: This section has been trimmed to remove extraneous site-wide boilerplate while preserving the core offer content for clarity.
#J-18808-Ljbffr