At Nationwide, a Customer Representative role is about supporting our customers with our services across all channels, including transactions, inbound calls, and digital product applications. Training will be provided to ensure you can deliver first-class service in person, via phone, and online.
This important role within the branch involves working closely as part of a team to protect and support our customers.
We are seeking a Customer Representative for our branch in Paisley. This is a permanent, full-time position of 35 hours per week, Monday to Saturday.
Salary details: From 1 July 2025, the salary will increase to £25,250. If advertised as part-time, the salary will be pro-rata.
You should live within a 45-minute commute of the branch. Despite branch closures elsewhere, Nationwide maintains a large network of over 600 branches across the UK. If your preferred location is outside this radius, please check our other vacancies.
Training will be conducted virtually in-branch. The first 3 weeks are crucial for your success, and during this period, we ask that no holidays are taken.
Applications may close early if we receive a high volume of applicants, so we encourage you to apply promptly.
What you’ll be doing
Each branch is unique, and teamwork is key. Your role is versatile: working on the counter, completing transactions, educating customers on digital banking, and handling queries via various channels including online and phone. Building your knowledge daily to answer customer questions is essential, as they are our top priority.
About you
We value your personality as much as your experience and skills. Our diverse customer base reflects the importance of diversity among our staff.
If you want to make a difference, you will help customers with online banking, discuss our services, and adapt your approach to meet their needs. Comfort with digital tools is important.
As front-line representatives, you will help protect our customers and build our society. Our customer-first behaviours include:
* Feel what customers feel: Empathize and understand their needs.
* Say it straight: Be honest, clear, and respectful in communication.
* Push for better: Seek continuous improvement and personal growth.
* Get it done: Focus on impactful actions, be decisive, and accountable.
Highlight how your experiences align with these behaviours in your application.
The extras you’ll get
Our benefits include:
* A personal pension with employer contributions
* Up to 2 paid volunteering days annually
* 25 days holiday (pro-rata)
* Life assurance (8x salary)
* Additional benefits via salary sacrifice schemes
* Performance-related bonus opportunities
* Training and development programs
* Wellness resources through Wellhub
Our values and mission
As a mutual, owned by our members, we challenge the status quo of the financial sector. We prioritize customers’ needs over profit, sharing profits with members, and supporting their financial well-being.
If you’re passionate about fairer finance, making a positive impact, and caring for customers, you’ll fit right in.
We foster growth, recognize achievements, and work for the benefit of customers, communities, and society. We are Purpose-driven, Customer-focused, and Nationwide in spirit.
What to do next
If interested, click ‘Apply Now’ to submit your CV and answer a few questions. Successful applicants will be invited to complete online assessments, including situational judgment, reasoning, and numerical tests, within 48 hours. You can access hints, tips, and videos about working at Nationwide in your candidate hub.
We respond to all applications and will contact you after the closing date with the outcome.
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