View our job vacancy below. If you feel suited for the postion send an application by completing the form below and attaching your CV.
Reports to: Deputy Manager / Registered Manager
Location: The service premises, but you may be required to work from other locations at the discretion of the company and with appropriate notice.
Working Hours: As agreed with Registered Manager
Job Overview:
(Note – In addition to these functions, employees are required to carry out such duties as may reasonably be required)
* To provide leadership to the care staff within the service
* To provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements and relevant regulations, under the direction of the Manager
* To supervise the care services within the organisation in accordance with agreed standards
* To maintain skills at a current level, and undertake such training and development as may, from time-to-time, be required to maintain practices as up to date
Responsibilities and Duties of the Job
Role-specific Duties
The Team Leader’s responsibilities include but are not limited to the following:
* Ensure service users are at the heart of the care delivery and their wishes and preferences enhance their wellbeing
* Supervise staff and ensure that all staff contribute to the efficient running of the service
* Be responsible for promoting and protecting the welfare of those individuals supported by the service
* Complete return to work meetings and work with your team member to ensure their absence is kept to a minimum
* Complete review of care plans and risk assessments
* Review and check key worker meetings are completed
* Ensure involvement from family is always sought and recorded
* Ensure your team’s training and development are always above 90%
* Participate in care reviews with stakeholders
* Complete interviews for Care Assistants
* Administer medication
* Participate in rostered on-call for the service
* Complete coaching and mentoring sessions with your team members
* Ensure all documentation is completed to a high standard
* Ensure shifts are run correctly and effectively
* Provide direct cover for the service as appropriate
* Undertake NVQ/QCF Qualification
* Complete a blended role of direct support and management
Working with Others
* Develop effective working relationships with other employees within the service
* Work in cooperation with members of multidisciplinary teams to maximise opportunities for service users
* Establish and maintain good relationships
* Lead and motivate staff
Other Duties
Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:
* Seek opportunities for personal and professional growth
* Carry out audits where required and maintain quality assurances required by the company
* Maintain confidentiality of information about service users and staff in accordance with the professional Code of Conduct and relevant legislation such as Data Protection
* Carry out responsibilities with due regard to the company’s Equal Opportunity Policy and promote the concepts of equality of opportunity and diversity
Personal and Professional Development
* Attend statutory training and any other training as directed by management
* Understand and follow all policies and procedures relevant to the role
* Be open to learning opportunities
* Take responsibility for developing training needs and undertake any relevant training to the role
Person Specification
Qualifications
* Vocational qualification Level 3 Health and Social Care (Essential)
* Supervisory or management qualification (Desirable)
Skills
* Maintain all care plans/care records in accordance with the service’s policy and audit care records following company policy to ensure compliance (Essential)
Leadership Skills
* Ability to induct and orientate new employees to the job role and service (Essential)
* Organise and plan supervision and appraisals for care staff (Essential)
* Provide and oversee staff providing people with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming, and using the bathroom (Essential)
* Dispense medication following the service’s policies and procedures (Essential)
* Communicate any problems, concerns or changes to service users’ family members as needed (Essential)
Communication Skills
* Build rapport with service users by establishing personal connections and showing interest in their lives (Essential)
* Recognise the importance of effective communication within the multidisciplinary team, with service users and their families/friends, while recognising people’s needs for alternative methods of communication (Essential)
* Greet visitors and show prospective service users and families the facilities as required (Essential)
Problem-solving Skills
* Adapt to and address situations quickly. Plan, develop, implement and assess approaches to promote health and wellbeing, while recognising and reporting situations where there might be a need for protection (Essential)
Disposition / Personal Attributes
* Good leadership skills and ability to motivate others (Essential)
* Good organisational and management skills (Essential)
* Able to work as part of a team (Essential)
* Excellent timekeeper and reliable (Essential)
* Able to work under pressure (Essential)
Experience
* Previous experience of working in a similar environment (Essential)
* Previous experience of working in a similar supervisory role (Desirable)
* Experience of working with service users, in particular those that may have additional support needs (Essential)
* Knowledge of rota planning ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave (Desirable)
Values-based Personal Qualities
Working Together
* Involve service users, families, external agencies and colleagues
* Speak up when things go wrong
Respect and Dignity
* Understand person-centred care and demonstrate treating people as individuals and respecting choices
* Promote independence and encourage appropriate risk-taking
Everybody Counts
* Ensure no one is discriminated against or excluded
* Understand human rights and their impact on care delivery
* Facilitate people to ‘speak up’ about concerns and act upon them
Commitment to Quality of Care
* Strive for quality in everything we do
* Recognise and understand what quality in care means for people using the services
* Be accepting of criticism and focus on improvement
* Be open to new opportunities for learning and identify limits of skills and knowledge
Compassion
* Treat people with kindness
* Understand the importance of empathy in all areas of employment
* Understand the values of others and always provide a caring service
Improving Lives
* Focus on how things could be done better and share ideas
* Understand wellbeing and what is important to people using the service
* Improve outcomes for people
* Ensure appropriate services are provided for people using the services
Company Values
We value our residents and employees above all else and we strive to provide the highest possible quality of care delivered in a homely yet professional environment.
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